Frequently Asked Questions

You can permanently delete your account directly from inside the app in three taps: Profile → Account & Security → Delete account. If you no longer have access to the app, you can also request deletion by email.

For step-by-step instructions, screenshots, and details on what data is removed or retained, see our dedicated guide:

Open the full account-deletion guide

When you delete your account, we delete or anonymize your personal information within a reasonable period. This includes:

• Your third-party login identifier, nickname, profile picture, and email
• Reading progress, story choices, and library
• Remaining Coin and Diamond balances (voided upon deletion, subject to any refund separately approved under the Refund Policy)
• In-app preferences and personalization data

For tax, audit, and dispute-resolution purposes, transaction records (order numbers, amounts, timestamps, and payment-platform receipts) are retained for at least 7 years, or longer where required by law. See Section 5 of the Privacy Policy.

No. Deletion is permanent and irreversible. Once your account is deleted, your reading history, purchases, and unused virtual currency cannot be recovered, even if you sign back in with the same third-party account.

If you're unsure, we recommend simply signing out instead — you can return any time by signing in again with the same account.

You can sign in with Google, Apple, or X (Twitter). We don't store any passwords — authentication is handled entirely by the provider you choose.

Coins are the default currency for unlocking chapters. Diamonds are a premium currency obtained through top-ups; you can also use Diamonds to top up your Coin shortfall when unlocking a chapter, at the exchange rate shown at the time.

Both are in-app virtual items only — they aren't legal tender, can't be cashed out, and can't be transferred between accounts.

Yes:

• Coins: valid for 30 calendar days from the date acquired.
• Diamonds: valid for 365 calendar days from the date acquired.

Each batch's expiry is calculated independently — adding more currency does not extend earlier batches. Unused currency at expiry is voided and is not refunded or restored. Multiple batches are consumed on a first-in, first-out basis. See Section 5.3 of the Terms of Service.

Refund eligibility depends on the original purchase channel, applicable law, and the provider's rules. Submit Apple purchases through Apple, Google Play purchases through Google Play, and web purchases through Paddle.

Consumed or expired virtual currency and content unlocked with it are generally non-refundable, but provider rules and mandatory consumer rights may provide exceptions.

If the applicable provider route is unavailable or unsuccessful, email hellotimes2026@gmail.com. After receiving the information needed for review, Arcnova will provide a resolution or substantive status update within 30 calendar days. This support period does not guarantee approval or replace provider deadlines.

Use the three official request channels and read the complete Arcnova Refund Policy.

Arcnova is intended only for users aged 17 or older. If a minor in your care made a purchase without your consent, submit a request promptly through the original purchase channel. If that route is unavailable or additional verification is needed, contact hellotimes2026@gmail.com with proof of guardianship and the transaction details. See the Refund Policy for details.

Arcnova is an interactive narrative app for readers aged 17 and older. Stories include mature themes such as romance and sexually suggestive content. All story content is fictional; any resemblance to real people, events, or places is coincidental.

We collect only what we need to run the Service: basic third-party account info, device and network info, usage data, transaction records, and ad-interaction data when you watch rewarded videos. We do not collect precise GPS location, your contacts, photo library, microphone content, your advertising identifier (IDFA/GAID), or sensitive personal info like real name or ID numbers.

Full details are in our Privacy Policy.

The servers for the Service are located in Singapore. Our operations team is based in Shenzhen, China, and authorized personnel may access data for business operations and product improvement under reasonable security measures. See Section 4 of the Privacy Policy for details on cross-border transfer.

Email us at hellotimes2026@gmail.com. We respond to every inquiry within a reasonable timeframe. For privacy-related requests (access, correction, deletion, withdrawal of consent), please use the same address — we may ask you to verify your identity before responding.