Privacy Policy

Effective Date: May 1, 2026

Shenzhen Miquan Technology Co., Ltd. (registered address: Nanshan District, Shenzhen, China; hereinafter referred to as "we," "us," or "Arcnova") respects and protects your personal information privacy. This Privacy Policy (hereinafter referred to as "this Policy") describes how we collect, use, store, share, and protect your personal information when you use the Arcnova application, website (www.arcnovai.com), and related services (collectively referred to as "the Service"), as well as the rights you have regarding your personal information.

01Information We Collect

We collect only the information necessary to provide you with the Service. The categories of information we collect are as follows:

1.1 Information You Provide

Account Information: When you log in to the Service through a third-party account (Google, Apple, X), we obtain your basic account information from the corresponding third-party platform. This typically includes the third-party account unique identifier (User ID), nickname, profile picture, and email address. The specific fields obtained are subject to the scope you authorize on the third-party platform.

Transaction Information: When you make a top-up through the in-app purchase (IAP) function, we collect the order number, purchased virtual item ID, amount, currency, payment time, and the transaction receipt token returned by Apple App Store or Google Play. We do not collect your credit card number, bank account number, or other payment credential information; such payment credentials are processed directly by Apple App Store or Google Play.

Contact Information: When you contact us via email or customer support channels, we collect the content of your communications and contact details, which are used to respond to your inquiries and resolve related issues.

1.2 Information Collected Automatically

When you use the Service, our systems automatically collect the following information:

• Device Information: device model, operating system version, device unique identifier, screen resolution, device language settings, etc.
• Network Information: IP address, network type, carrier information, etc. We collect IP addresses primarily for server communication, security protection, and troubleshooting, and do not use them for precise geolocation or location profiling.
• Usage Data: the time, duration, and frequency of your access to the Service, pages viewed, content clicked, application crash logs, etc.
• Virtual Currency Data: the source, acquisition time, consumption time, and expiry time of the virtual currency (Coins, Diamonds) in your account, used to calculate balances, consumption order, and validity periods in accordance with the Service rules.
• Advertising Interaction Data: when you watch in-app rewarded video advertisements (for example, in the Rewards Center "Watch Video" task), third-party ad networks may collect ad viewing records, click data, etc., for ad delivery performance measurement and anti-fraud purposes. We do not collect or provide your advertising identifier (IDFA/GAID) to ad networks.

1.3 Information We Do Not Collect

Unless you voluntarily provide it, we do not actively collect:

• Your precise geolocation information (GPS positioning);
• Your contacts, photo library, or microphone content;
• Your advertising identifier (IDFA/GAID);
• Your real name, identity document number, phone number, residential address, or other sensitive personal information.

02How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Maintaining the Service: including account registration and login, content display, feature implementation, customer support, etc.
• Processing Top-Ups and Virtual Currency: verifying your purchases, crediting virtual currency to your account, tracking validity periods, consuming and expiring currency in accordance with the rules, processing refunds and disputes.
• Advertising and Monetization: providing you with opportunities to earn virtual currency rewards through rewarded video ads, and supporting the continued operation of the Service.
• Personalized Experience: matching content in the appropriate language based on your device language settings; optimizing content recommendations based on your usage preferences.
• Product Improvement and Analytics: analyzing user behavior to improve the functionality, performance, and user experience of the Service.
• Security and Anti-Fraud: detecting, preventing, and responding to fraud, abuse, security vulnerabilities, and unlawful activities, protecting the legitimate rights and interests of users and ourselves.
• Legal Compliance: fulfilling obligations under applicable laws and regulations, responding to legal requests or lawful requirements from judicial or administrative authorities.

03How We Share Your Information

We do not sell your personal information to any third party. We share your information only in the following circumstances:

3.1 Sharing with Your Consent

With your explicit consent, we may share specific information about you with third parties.

3.2 Sharing with Service Providers

To provide the Service, we may share your information with service providers that provide us with technical support, including:

• Cloud Services and Data Storage: we use servers located in Singapore to store user data.
• Third-Party Login Services: account login services provided by Google, Apple, and X.
• Payment and Billing: Apple App Store In-App Purchase and Google Play Billing. We verify your purchases through receipts provided by these platforms; related payment information is processed by the respective app stores in accordance with their own privacy policies.
• Advertising Services: in-app rewarded video ads are provided by third-party ad networks (such as Google AdMob, Unity Ads, ironSource, etc.). When you choose to watch a rewarded video to earn rewards, the relevant ad network will collect and process your advertising interaction data (such as viewing records, clicks, etc.) in accordance with its own privacy policy. We do not provide your advertising identifier (IDFA/GAID) to ad networks. We recommend that you review the privacy policies of the relevant ad networks for details.
• Data Analytics Services: used to understand overall trends in user use of the Service (using only aggregated or anonymized data).

We share information with the above service providers only to the extent necessary, and require them to comply with confidentiality obligations and process your information only within the scope of the purposes we specify.

3.3 Sharing Required by Law

We may disclose your information in the following circumstances:

• In accordance with applicable laws and regulations, court orders, or lawful requests from government authorities;
• To protect the legitimate rights, property, or personal safety of us, our users, or the public;
• To investigate, prevent, or address fraud, security, or technical issues;
• To enforce this Policy or our Terms of Service.

3.4 Business Transfer

In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of the relevant transaction. We will notify you in advance through in-app notifications or other reasonable means.

04Cross-Border Data Transfer

When you use the Service, your information will be transferred to Singapore for storage and processing. In addition, our operations team is based in Shenzhen, China, and certain employees may access your information for purposes such as business operations and product improvement.

By using the Service, you understand and consent to the transfer and processing of your information across national borders. We will take reasonable security measures to protect your information during cross-border transmission.

05Data Retention

We retain your personal information only for the period necessary to fulfill the purposes described in this Policy. After the retention period expires, we will delete or anonymize your personal information, unless otherwise required by applicable law.

The specific retention period depends on the following factors:

• The duration necessary to provide the Service;
• The active status of your account;
• Retention obligations required by laws and regulations;
• The duration necessary to resolve disputes and enforce agreements.

After you delete your account, we will delete or anonymize your personal information within a reasonable period (except for transaction records that must be retained in accordance with the law as described above).

06Your Rights

You have the following rights with respect to your personal information:

• Right of Access: you have the right to know what personal information we hold about you.
• Right of Rectification: if you find that the information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right of Deletion: you have the right to request that we delete your personal information (except where retention is required by applicable law).
• Account Deletion: you have the right to delete your account at any time.
• Withdrawal of Consent: you have the right to withdraw your prior consent to the processing of your personal information (withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal based on your consent).

To exercise the above rights, please contact us at hellotimes2026@gmail.com. We will respond to your request within a reasonable period. To protect the security of your information, we may require you to verify your identity.

The laws of different countries and regions may grant you additional data rights. If you wish to learn about or exercise additional rights under the laws of your region, please contact us at hellotimes2026@gmail.com.

07Information Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, modification, disclosure, or destruction, including but not limited to:

• Using encryption technology to protect data transmission and storage;
• Implementing access controls, authorizing only necessary personnel to process your information;
• Regularly reviewing and updating our security measures;
• Providing data protection training to employees.

Despite the above measures, please understand that the internet environment is not absolutely secure. We cannot absolutely guarantee the security of your information during transmission and storage. In the event of a personal information security incident, we will promptly notify affected users in accordance with the law.

08Children's Privacy Protection

If you are the parent or guardian of a minor under 17 years of age and discover that your child has provided us with personal information without your consent, please contact us immediately at hellotimes2026@gmail.com. Upon verification, we will promptly delete the relevant information and terminate the account.

If a minor is found to have used the Service and made top-ups without the consent of their guardian, the guardian may refer to Section 5.5 of the Arcnova Terms of Service to contact us regarding refund and account matters.

09Third-Party Services

The Service may contain services provided by third parties (such as third-party login services, in-app purchase services). When you use such third-party services, the relevant third party will process your information in accordance with its own privacy policy. We recommend that you carefully read the privacy policies of the relevant third parties to understand how they handle your information.

We are not responsible for the privacy practices of third-party services.

10Policy Updates

We may update this Policy from time to time. The updated Policy will be posted within the Service or on our official website and shall take effect from the date of publication.

In the event of a material change to this Policy (such as a significant change in the purposes, scope, or methods of information sharing), we will notify you in advance through in-app notifications, email, or other reasonable means. Your continued use of the Service after the Policy update constitutes your acceptance of the updated Policy.

11Contact Us

If you have any questions, comments, or suggestions regarding this Policy, or wish to exercise your relevant rights, please contact us through the following means:

Company Name: Shenzhen Miquan Technology Co., Ltd.
Registered Address: Nanshan District, Shenzhen, Guangdong Province, China
Email: hellotimes2026@gmail.com
Website: www.arcnovai.com

We will respond to your request within a reasonable period.