Arcnova Terms of Service
Effective Date: July 17, 2026
Welcome to Arcnova. These Terms of Service (hereinafter referred to as "these Terms") form a legally binding agreement between you and Shenzhen Miquan Technology Co., Ltd. (registered in Nanshan District, Shenzhen, China; hereinafter referred to as "we", "us", "our" or "Arcnova") governing your use of the Arcnova application, the website (www.arcnovai.com), and related services (collectively referred to as "the Services"). Please read these Terms carefully. By downloading, installing, registering for, signing in to, or otherwise using the Services in any manner, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree to any part of these Terms, please stop using the Services immediately.
1. Description of the Services
Arcnova is an interactive narrative entertainment application that provides users with digital content services including interactive fiction and story experiences. The Services are provided to you through the mobile application and the official website. We reserve the right to modify, suspend, or terminate any part or all of the features of the Services at any time without prior notice, and we shall have no liability to you or any third party as a result.
2. Eligible Users and Age Restrictions
The Services contain adult themes (including but not limited to romantic plotlines and sexually suggestive content) and are restricted to users who are at least seventeen (17) years of age. By registering an account or using the Services, you represent and warrant that: •you are at least seventeen (17) years of age; •you have full civil capacity and are able to independently enter into and perform these Terms; •the laws of your country or region permit you to use the Services and the content they contain. If you are under 17 years of age, please stop using the Services immediately. Once we discover that a minor is using the Services, we will immediately terminate the account.
3. Account Registration and Use
You may register for and sign in to the Services through any of the following methods: (1) a third-party account such as Google, Apple, or X (Twitter); (2) a mobile phone number plus SMS verification code; or (3) an email address plus email verification code. You shall ensure that the information you provide, including your phone number, email address, and authorization details, is true, accurate, and complete, and that you have the lawful right to use the phone number or email address concerned. You shall properly safeguard your account and sign-in credentials, and you shall be solely responsible for all activities conducted through your account. If you discover any unauthorized use of your account or any other security concern, you shall notify us immediately. You agree not to: •lend, transfer, sell, or otherwise provide your account to any third party; •use automated tools, scripts, or other irregular means to register for or use an account; •impersonate another person or use false identity information to register an account.
4. User Conduct Rules
When using the Services, you shall comply with the laws and regulations of the country or region in which you reside and with these Terms. You shall not: •use the Services to engage in any unlawful or improper activity, including but not limited to disseminating unlawful, obscene, violent, terrorist, fraudulent, defamatory, or infringing content; •use the Services to harm the lawful rights and interests of minors; •send harassment, spam, or commercial advertising messages; •interfere with or disrupt the normal operation of the Services, or attack our servers or network systems; •circumvent, undermine, or attempt to circumvent or undermine the security measures or access restrictions of the Services; •obtain the source code or underlying structure of the Services by means of reverse engineering, decompilation, disassembly, or otherwise; •use the Services for any commercial purpose without our prior written permission; •use cheats, plug-ins, or other unauthorized third-party tools to modify the Services; •use any unofficial channels, cracked clients, third-party recharge services, or system vulnerabilities to obtain virtual currency; •engage in any other conduct that we consider to be improper or harmful to the Services or to the rights and interests of other users.
5. Recharges and Virtual Currency
5.1 Nature of Virtual Items "Gold" and "Diamond" in the Services are virtual items for use within the Services. They are not legal tender, have no real-world monetary value, and may not be withdrawn, exchanged for cash, transferred or gifted between users, or used for any purpose outside of the Services. 5.2 Recharge Channels and Billing Diamond recharges are completed via the Apple App Store or Google Play. Pricing, currency, and billing rules are subject to those displayed by the app store in your region. Order formation, payment processing, and reconciliation are handled by Apple or Google. We will credit Diamonds to your account only after receiving the relevant platform’s payment confirmation. 5.3 Rules for Using Virtual Currency 5.3.1 Order of Consumption and Top-Up •Chapter unlocks by default consume Gold; when your Gold balance is insufficient, you may choose to top up the difference with Diamonds at the exchange ratio displayed at the time. •Where there are multiple batches of the same virtual currency in your account, they are consumed on a "first-acquired, first-consumed" (FIFO) basis, meaning the currency acquired earliest is used first. 5.3.2 Validity Periods and Automatic Expiration •Gold is valid for thirty (30) calendar days from the date of acquisition. •Diamonds are valid for three hundred and sixty-five (365) calendar days (one year) from the date of acquisition. •Any Gold or Diamonds not consumed within the validity period will automatically expire and become invalid upon the expiration of the validity period, without further notice and without compensation, restoration, or conversion into any other form of benefit. •The validity period of each batch of currency is calculated independently, and newly acquired currency does not extend the validity period of currency already held. •Due to server reconciliation, batch timestamps, and similar factors, there may be a processing window of up to twenty-four (24) hours for expiration timing; the actual record in our system shall prevail. •We may, as a courtesy, remind you of soon-to-expire currency through in-app pop-ups, banners, or similar means, but such reminders are not a legal obligation of ours. You are responsible for monitoring the validity periods of the currency in your account, and we assume no responsibility for any currency that expires because you failed to use it in time. 5.3.3 Special Rules for Gifted Currency •Gold or Diamonds gifted to you through check-ins, tasks, events, new-user packs, first-recharge rewards, and similar means constitute operational gifts. We reserve the right to adjust the rules for gifts, validity periods, and quantities issued without prior notice. •Diamonds obtained through recharge and Diamonds obtained as gifts may differ in their consumption order, scope of use, and validity period. The actual display within the app shall prevail. 5.4 Refund Policy •Once you have completed a recharge and the Diamonds have been credited to your account, all recharges are non-refundable, except as otherwise provided by applicable law or the rules of the relevant app store. •Refund requests must be submitted directly to Apple App Store or Google Play customer support and will be handled in accordance with their rules. We will cooperate with the relevant app store as needed to verify refunds. •Virtual currency that has already been consumed, and content or rewards unlocked by virtual currency, are non-refundable and non-restorable under any circumstances. •Expired virtual currency is non-refundable, non-compensable, and non-restorable. 5.5 Recharges by Minors The Services are not intended for users under the age of 17. If a minor has made a recharge without the consent of a legal guardian, the legal guardian may contact us at hellotimes2026@gmail.com within thirty (30) days from the date of discovery and provide proof of guardianship and transaction information. We will assist you in submitting a refund request to the relevant app store. 5.6 Account Termination and Virtual Items If your account is deactivated or terminated for any reason, all remaining Gold, Diamonds, and unused virtual items in your account will be forfeited without compensation. 5.7 Adjustments to Prices and Events We reserve the right to adjust recharge tiers, prices, first-recharge rewards, new-user packs, and other event rules based on market conditions and operational strategies. Such adjustments will not affect transactions that have already been completed.
6. Intellectual Property
The intellectual property in the Services and all content they contain (including but not limited to software, text, storylines, images, audio, video, character designs, interface designs, code, trademarks, and logos; collectively referred to as the "Service Content") belongs to us or the relevant rights holders and is protected by applicable law. Subject to your compliance with these Terms, we grant you a limited, revocable, non-transferable, non-exclusive, and non-commercial license to access and use the Service Content solely to the extent of your lawful use of the Services. Except for the rights expressly granted in these Terms, we and the relevant rights holders reserve all rights in the Service Content. Without prior written permission, you may not copy, modify, distribute, sell, rent, adapt, translate, sublicense, or otherwise exploit the Service Content in any manner. User-Submitted Content: Content that you submit to us through feedback, customer service channels, or other features of the Services (including but not limited to text, images, screenshots, and suggestions) is not deemed to be your confidential information. You grant us a worldwide, royalty-free, non-exclusive, sublicensable license to use, copy, modify, and store such content for purposes of operating the Services, improving our products, processing your feedback, and developing new features. You represent and warrant that the content you submit does not infringe the lawful rights and interests of any third party and does not contain any sensitive personal information that you are unwilling to provide.
7. Third-Party Services
The Services may include or link to services provided by third parties (such as third-party account sign-in, payment, and data analytics). When you use such third-party services, you must also comply with the terms of service and privacy policies of the relevant third party. We are not responsible for the content, availability, or security of, or the conduct of, any third-party services.
8. Privacy Protection
We respect your privacy. For information on how we collect, use, store, and protect your personal information, please refer to the Arcnova Privacy Policy. That policy forms an integral part of these Terms.
9. Changes to and Termination of the Services
You may stop using the Services at any time and deactivate your account through the in-app feature or by contacting us. We may suspend or terminate your access to the Services without prior notice in any of the following circumstances: •you breach any provision of these Terms; •you breach applicable laws or regulations; •your conduct may harm the lawful rights and interests of us, other users, or any third party; •business adjustments, technical upgrades, or other legitimate reasons. After termination of your account, you will no longer be able to access the Services or any content and data associated with your account. The provisions of these Terms regarding intellectual property, disclaimers, limitations of liability, dispute resolution, and other similar matters shall survive termination of your account.
10. Disclaimer
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no warranties of any kind, express or implied, with respect to the Services, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, nor do we warrant that any defects in the Services will be corrected. You assume all risks arising from your use of the Services. All story content contained in the Services is fictional and bears no relation to any real persons, events, or places. Any resemblance is purely coincidental.
11. Limitation of Liability
To the maximum extent permitted by applicable law, neither we nor our affiliates, directors, employees, or agents shall be liable to you for any indirect, incidental, special, punitive, or consequential damages (including but not limited to loss of profits, loss of data, or loss of goodwill) arising out of your use of, or inability to use, the Services, regardless of whether such damages are based on contract, tort (including negligence), or any other legal theory. In no event shall our aggregate liability to you under these Terms or in connection with the Services exceed one hundred United States dollars (US$100) or the amount you actually paid to the Services in the twelve (12) months immediately preceding the claim, whichever is greater.
12. Indemnification
You agree to indemnify, defend, and hold harmless us and our affiliates, directors, employees, and agents from and against any claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your violation of laws or regulations, or your infringement of the rights of any third party.
13. Amendments to these Terms
We may update these Terms from time to time. The updated Terms will be published within the Services or on our official website and will take effect as of the date of publication. If these Terms undergo material changes, we will notify you via in-app notification or other reasonable means. Your continued use of the Services after these Terms have been amended constitutes your acceptance of the amended Terms. If you do not agree to the amendments, you should stop using the Services.
14. Governing Law and Dispute Resolution
The formation, validity, performance, interpretation, and dispute resolution of these Terms shall be governed by the laws of the People’s Republic of China (excluding the laws of the Hong Kong Special Administrative Region, the Macau Special Administrative Region, and the Taiwan region). Any dispute arising out of or relating to these Terms shall first be resolved through friendly negotiation between the parties. If negotiation fails, either party shall be entitled to bring an action in the competent People’s Court of Nanshan District, Shenzhen City, China.
15. Miscellaneous
These Terms constitute the entire agreement between you and us with respect to the Services and supersede all prior oral or written understandings and agreements. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to exercise or our delay in exercising any right under these Terms shall not constitute a waiver of such right. You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to our affiliates or to a successor in interest. These Terms are governed by the Traditional Chinese version. Any translation of these Terms into other languages (including Simplified Chinese, English, Bahasa Indonesia, and Thai) is provided for reference only. In the event of any discrepancy or conflict between the translation and the Traditional Chinese version, the Traditional Chinese version shall prevail.
16. Contact Us
If you have any questions, comments, or suggestions regarding these Terms, please contact us through the following channels: Company Name: Shenzhen Miquan Technology Co., Ltd. Registered Address: Nanshan District, Shenzhen City, Guangdong Province, China Contact Email: hellotimes2026@gmail.com Official Website: www.arcnovai.com