Terms of Service

Effective Date: May 1, 2026

Welcome to Arcnova. These Terms of Service (hereinafter referred to as "these Terms") constitute a legally binding agreement between you and Shenzhen Miquan Technology Co., Ltd. (registered address: Nanshan District, Shenzhen, China; hereinafter referred to as "we," "us," or "Arcnova") governing your use of the Arcnova application, website (www.arcnovai.com), and related services (collectively referred to as "the Service").

01Description of the Service

Arcnova is an interactive narrative entertainment application that provides users with digital content services, including interactive fiction and story-driven experiences. The Service is made available to you through a mobile application and our official website.

We reserve the right to modify, suspend, or terminate any or all features of the Service at any time without prior notice, and shall not be liable to you or any third party for any such modification, suspension, or termination.

02Eligibility and Age Restrictions

By registering an account or using the Service, you represent and warrant that:

• You are at least 17 years of age;
• You have full legal capacity to enter into and perform your obligations under these Terms;
• The laws of your country or region permit you to use the Service and its content.

If you are under 17 years of age, you must immediately cease using the Service. Upon discovering that a minor is using the Service, we shall immediately terminate their account.

03Account Registration and Use

You may log in to the Service using third-party accounts such as Google, Apple, or X (Twitter). You shall ensure that all information you provide is truthful, accurate, and complete.

You are responsible for safeguarding your account and login credentials, and you shall bear full responsibility for all activities conducted through your account. If you discover any unauthorized use of your account or any other security breach, you shall notify us immediately.

You agree not to:

• Lend, transfer, sell, or otherwise make your account available to any third party;
• Use automated tools, scripts, or other irregular means to register or use an account;
• Impersonate another person or fabricate identity information for registration purposes.

04User Conduct

While using the Service, you shall comply with the laws and regulations of your country or region and the provisions of these Terms. You shall not:

• Use the Service to engage in any illegal or unauthorized activity, including but not limited to disseminating illegal, obscene, violent, terroristic, fraudulent, defamatory, or infringing content;
• Use the Service in a manner that harms the legitimate rights and interests of minors;
• Send harassing, spam, or commercial advertising messages;
• Interfere with or disrupt the normal operation of the Service, or attack our servers or network systems;
• Circumvent, breach, or attempt to circumvent or breach the security measures or access restrictions of the Service;
• Obtain the source code or underlying structure of the Service through reverse engineering, decompilation, disassembly, or similar means;
• Use the Service for any commercial purpose without our prior written permission;
• Use cheats, hacks, or other unauthorized third-party tools to modify the Service;
• Use any unofficial channel, cracked client, third-party top-up service, or exploit system vulnerabilities to obtain virtual currency;
• Engage in any conduct that we deem inappropriate or detrimental to the Service or the rights and interests of other users.

05Top-Up and Virtual Currency

5.1 Nature of Virtual Items

"Coins (Gold)" and "Diamonds (Diamond)" within the Service are virtual items for use exclusively within the Service. They are not legal tender, have no real-world monetary value, may not be cashed out, exchanged for cash, transferred or gifted between users, and may not be used for any purpose outside the Service.

5.2 Top-Up Channels and Billing

Diamond top-ups are processed through the Apple App Store or Google Play. Pricing, currency, and billing rules are determined by the app store applicable to your region. Order placement, payment processing, and reconciliation are handled by Apple or Google. We shall credit Diamonds to your account only after receiving confirmation of payment from the relevant platform.

5.3 Currency Usage Rules

5.3.1 Consumption Order and Balance Supplementation

Chapter unlocking consumes Coins by default. When your Coin balance is insufficient, you may choose to supplement the shortfall with Diamonds at the exchange rate displayed at that time.

When your account holds multiple batches of the same type of currency, they shall be consumed on a first-in, first-out (FIFO) basis, meaning earlier-acquired currency is used first.

5.3.2 Validity Period and Automatic Expiry

• Coins are valid for 30 calendar days from the date of acquisition.
• Diamonds are valid for 365 calendar days (1 year) from the date of acquisition.

Any Coins or Diamonds that remain unconsumed upon the expiry of their validity period shall automatically become void without further notice, and shall not be compensated, restored, or converted into any other form of entitlement.

The validity period of each batch of currency is calculated independently. Newly acquired currency does not extend the validity period of existing currency.

Due to server reconciliation, batch timestamps, and similar factors, the expiry time may be subject to a processing window of up to 24 hours, and shall be determined by the actual records of the system.

We may provide courtesy reminders of impending currency expiry through in-app pop-ups, banners, or similar means; however, such reminders do not constitute a legal obligation on our part. You are responsible for monitoring the validity periods of the currency in your account, and we shall not be liable for any currency that expires due to your failure to use it in a timely manner.

5.3.3 Special Rules for Granted Currency

Coins or Diamonds obtained through check-ins, missions, events, starter bundles, first top-up bonuses, or similar means are promotional gifts. We reserve the right to modify the rules, validity periods, and quantities of such grants at any time without prior notice.

Diamonds obtained through top-up and Diamonds obtained as grants may differ in terms of consumption order, scope of use, and validity period. The terms applicable to each shall be as displayed within the application.

5.4 Refund Policy

Once a top-up is complete and Diamonds have been credited to your account, all top-ups are non-refundable, except as otherwise required by applicable law or the rules of the relevant app store.

Refund requests should be directed to Apple App Store or Google Play customer support and shall be processed in accordance with their respective policies. We shall cooperate with the relevant app store as necessary to verify refund claims.

Virtual currency that has been consumed, as well as content and rewards unlocked through virtual currency, shall not be refunded or restored under any circumstances.

Expired virtual currency shall not be refunded, compensated, or restored.

5.5 Top-Up by Minors

The Service is not intended for users under 17 years of age. If a minor has made a top-up without the consent of their guardian, the guardian may contact us at hellotimes2026@gmail.com within 30 days of discovering the transaction, providing proof of guardianship and transaction details. We shall assist in initiating a refund request with the relevant app store.

5.6 Account Termination and Virtual Items

If your account is deleted or terminated for any reason, all remaining Coins, Diamonds, and unused virtual items in the account shall become void and shall not be compensated.

5.7 Price and Promotion Adjustments

We reserve the right to adjust top-up tiers, pricing, first top-up bonuses, starter bundles, and other promotional rules based on market conditions and operational strategies. Such adjustments shall not affect previously completed transactions.

06Intellectual Property

All intellectual property rights in and to the Service and all content contained therein (including but not limited to software, text, storylines, images, audio, video, character designs, interface designs, code, trademarks, logos, and the like; collectively referred to as "Service Content") are owned by us or the respective rights holders, and are protected by applicable law.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-transferable, non-exclusive, non-commercial license to access and use the Service Content solely within the scope of your lawful use of the Service.

Except for the rights expressly granted under these Terms, we and the relevant rights holders reserve all rights in and to the Service Content. Without prior written permission, you shall not reproduce, modify, distribute, sell, lease, adapt, translate, sublicense, or otherwise exploit the Service Content in any manner.

07Third-Party Services

The Service may contain or link to services provided by third parties (such as third-party account login, payment processing, data analytics, etc.). When you use such third-party services, you are also bound by the terms of service and privacy policies of those third parties. We are not responsible for the content, availability, security, or conduct of any third-party service.

08Privacy Protection

We value your privacy. For information on how we collect, use, store, and protect your personal information, please refer to the Arcnova Privacy Policy, which forms an integral part of these Terms.

09Service Modification and Termination

You may stop using the Service at any time and delete your account through the in-app function or by contacting us.

We reserve the right to suspend or terminate your use of the Service without prior notice if any of the following circumstances arise:

• You violate any provision of these Terms;
• You violate applicable laws or regulations;
• Your conduct may harm the legitimate rights and interests of us, other users, or third parties;
• Due to business adjustments, technical upgrades, or other legitimate reasons.

Upon termination of your account, you shall no longer be able to access the Service or any content and data associated with the account. The provisions of these Terms relating to intellectual property, disclaimers, limitation of liability, and dispute resolution shall survive the termination of your account.

10Disclaimer

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, nor do we warrant that any defects in the Service will be corrected. You assume all risks arising from your use of the Service.

All story content contained within the Service is fictional and bears no relation to real persons, events, or locations. Any resemblance is purely coincidental.

11Limitation of Liability

12Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, directors, employees, and agents from and against any and all claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms, violation of any law or regulation, or infringement of any third-party right.

13Modifications to These Terms

We may update these Terms from time to time. Updated Terms will be posted within the Service or on our official website and shall take effect from the date of publication.

In the event of a material change to these Terms, we will notify you through in-app notifications or other reasonable means. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the Service.

14Governing Law and Dispute Resolution

The formation, validity, performance, interpretation, and dispute resolution of these Terms shall be governed by the laws of the People's Republic of China (excluding the laws of the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and the Taiwan region).

15Miscellaneous

These Terms constitute the entire agreement between you and us with respect to the Service and supersede all prior oral or written understandings and agreements.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure or delay in exercising any right under these Terms shall not constitute a waiver of such right.

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to our affiliates or successors in business.

16Contact Us

If you have any questions, comments, or suggestions regarding these Terms, please contact us through the following means:

Company Name: Shenzhen Miquan Technology Co., Ltd.
Registered Address: Nanshan District, Shenzhen, Guangdong Province, China
Email: hellotimes2026@gmail.com
Website: www.arcnovai.com